Frequently, in business, we say "let's catch up over lunch" to an associate or a client. A business meal sounds casual but there are several skills, besides your dining skills, which are on display. A few reasons why a business meal can go all wrong:
- Arriving late: Not acceptable. Reach a few minutes before your guests, request for your table and wait in the lobby area/ at your table. While waiting, order nothing for yourself.
- Rudeness to the wait staff: A superb way to embarrass everyone! It's acceptable to politely ask the wait staff questions about the menu or bring to their notice problems with your order. Beckon the waiter by making eye contact or briefly raising your hand.
- Wrong choice of restaurant: Know your restaurant by referring to reliable sources. Ideal business restaurants are those where the seating is in discreet booths, making it difficult for the other patrons to see/ hear you.
- Not knowing your guest: Some business persons enjoy leisurely four-course meals in up market restaurants, while others are happier with a quick sandwich in a coffee-shop / deli - what does your guest prefer?
- Wrong table: The restaurant may the best in the business; the food may be divine but you end up being seated with an important client, right next to the buffet counter! A wrong table can be a deal-breaker.
- Wrong Timing: The appropriate time to start business discussions is driven by culture. In the US, it is after ordering the drinks & starters, while in Europe you wait till the host raises the toast. When in doubt, follow your instinct and take cues from those around you.
- Overdoing the alcohol: Not acceptable!
- Weak follow-up: End the meal with a firm handshake and a warm "thank you". As handwritten notes stand out in today's paperless offices, send one to your host thanking him/her for the meal. Also, send a note to your client thanking him/her for taking the time out for a meal with you. This note can be used effectively to highlight your discussions during the meal.
An eye-opener !
ReplyDeleteHi Shital,
ReplyDeleteI'm an avid fan of your Friday column in ET CD.
Reason being, I too believe in behavioral perfection. In fact, I am quite exited to see someone conducting such a developmental program.
Is it possible to share the details of your basic programs and commercials for a group training?
Thanks,
Parag Parekh
+91.98330.34534
paragp1457@gmail.com
Hi Shital,
ReplyDeleteI work with one of the MNC mutual funds in Mumbai and have been trying to reach you on the numbers given on your website... people in your office seem to be surprisingly protective about giving me your email id or your contact numbers. Hence this blog post...
We are interested in organising a series of corporate etiquette workshops for our sales team in Mumbai as well as for small groups of our distribution partners across the country (7 cities: Mumbai, Delhi, Chennai, Kolkata, Ahmedabad, Pune & Bangalore)... I was wondering if we could get into an association with you for the same.
It would be great if you could give me a telephone number where I could reach you or someone from your team for a detailed download.
Best regards,
Pradeep
pradeep.rajshekhar@gmail.com